Your information. Your trust.

YOUTHOOD is a UK youth development infrastructure organisation working across the youth-facing landscape. This notice explains our handling of personal information relating to our website, YOUTHOOD.UK.

YOUTHOOD determines the purposes for which personal information received through its contact arrangements is used and is responsible for that processing under applicable UK data protection law.

Squarespace provides our website infrastructure and contact-form functionality. Other providers, including our email provider, may process information in connection with those services.

For privacy enquiries, contact contact@youthood.org.uk .

Contact-form submissions

When you submit a Squarespace contact form, we may receive your name, email address, submission date and the information you provide in your message.

The form submission is emailed directly to YOUTHOOD and is also recorded within Squarespace's Form Submitters system.

Emails you send

When you send us an email, we receive the email address, message contents and other information normally associated with that correspondence, including any attachments you choose to provide.

Website and technical information

Squarespace and any enabled website services may process technical information relating to visits, including information needed for security, site operation, cookies and analytics. The extent of optional analytics depends on the website's active settings.

Information we do not routinely request

We do not currently provide website account registration, login facilities or online purchasing services.

Our general contact forms are not designed to request special category personal information. However, information included voluntarily in an enquiry may contain sensitive details. We encourage visitors not to include sensitive information unless necessary.

On-page interactions

YOUTHOOD.UK includes interactive explainers, selectors, expandable content and other features designed to help visitors explore information.

Most of these custom features operate within your browser. Selecting an option or revealing content does not, through that custom feature, submit your selection to YOUTHOOD.

Prefilled email features

Some website features use information you enter to prepare an email draft through your device's email application.

Opening a prepared email does not itself send the message to YOUTHOOD. You can review, change or discard the email before deciding whether to send it.

If you send the email, its content will be processed as ordinary correspondence with YOUTHOOD. Your email provider may also process information under its own terms and privacy practices.

Browser-based preferences

Some custom features may use browser storage to remember limited display preferences, such as whether a promotional message has been dismissed.

For example, a promotional message may use local browser storage to remember a dismissal for up to seven days. This particular preference does not need to be sent to YOUTHOOD for the feature to work.

These statements concern the custom interactions themselves. They do not exclude separate technical processing by the website platform or integrations.

We use information received through our website only for relevant and appropriate purposes.

Responding to enquiries

We use contact details and correspondence to respond to enquiries, consider requests, manage follow-up and maintain necessary organisational records.

Where appropriate, this processing may rely on our legitimate interests in responding to communications and operating YOUTHOOD responsibly. Other lawful bases may apply where processing is required by law or relates to a specific request or arrangement.

Operating and protecting the website

Relevant technical information may be processed to operate, maintain and protect the website. The lawful basis and any consent requirements depend on the particular processing involved.

Marketing

Submitting a general enquiry does not automatically subscribe you to promotional email communications from YOUTHOOD.

Unexpected sensitive information

We do not routinely seek special category personal information through general contact forms. Where such information is volunteered, we will consider whether it is necessary to retain or process it and what additional legal conditions or safeguards apply.

Squarespace

Contact-form submissions are recorded in Squarespace's Form Submitters system. Squarespace processes this information as part of the website services it provides.

YOUTHOOD email systems

Contact-form notifications and emails sent directly to YOUTHOOD are received in our designated email system.

Retention

We aim to keep personal information only for as long as needed for the purpose for which it was collected, taking account of relevant legal, operational and recordkeeping needs.

Different types of correspondence may require different retention arrangements. For example, an ordinary website enquiry may be treated differently from a complaint, safeguarding matter or formal organisational record.

Where information is held in both Squarespace and YOUTHOOD's email systems, retention and deletion arrangements must account for both locations.

Security and access

We seek to limit access to personal information to authorised individuals who need it for appropriate organisational purposes. No internet-based service can guarantee absolute security.

We do not sell personal information collected through YOUTHOOD's contact arrangements.

Information may be processed by service providers involved in operating the website and our communications, including Squarespace and our email provider.

Relevant information may also be accessible to authorised YOUTHOOD personnel where necessary for handling enquiries or undertaking legitimate organisational responsibilities.

We may disclose information where required by law or where an appropriate legal basis permits disclosure, including where necessary to address serious safeguarding concerns.

International processing

Some service providers may process or store information outside the United Kingdom. Where UK data protection rules require safeguards for international transfers, appropriate arrangements must be in place.

Cookies are small pieces of information stored on your device by websites and associated services.

Squarespace may use cookies and related technologies for core website functions, security and other purposes. Optional analytics or other technologies may also be enabled depending on our website settings.

Some custom YOUTHOOD features use browser storage for limited functionality, such as remembering that a visitor has dismissed a promotional pop-up.

Where consent is legally required for non-essential cookies or similar technologies, those technologies should be controlled through the site's consent arrangements.

You may be able to manage cookies through our website's cookie controls, where provided, and your browser settings. Disabling some technologies may affect website functionality.

Under UK data protection law, you may have rights relating to personal information processed about you.

Depending on the circumstances and the applicable legal basis, these may include:

• The right to be informed about how your data is used.
• The right to request access to personal information.
• The right to request correction of inaccurate information.
• The right to request erasure in relevant circumstances.
• The right to request restriction of certain processing.
• The right to object to certain uses of your information.
• The right to data portability where applicable.
• Rights relating to relevant automated decision-making.

Not every right applies in every circumstance. We may need to verify your identity before responding to a request.

To exercise an applicable right, email contact@youthood.org.uk .

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

Visit ico.org.uk for information about raising a complaint.

We may update this Privacy Policy when our website features, service providers, organisational arrangements or legal obligations change.

The date shown at the beginning of the policy identifies the latest review of the published notice.

Material changes to the way personal information is used may require additional notification or privacy information at the point of collection.

For questions about this notice or YOUTHOOD's handling of your information, email contact@youthood.org.uk .